Dale of Norway respects the personal privacy of all of you who visit our website, regardless of whether you are a customer, whether you are just dropping by to look or if you visit our websites for other reasons.
If you have any questions regarding this Privacy Policy, our Privacy Policy in general, or anything else about topics affected by this Policy, or if you wish to withdraw a consent given through our web site, delete previous registrations, or take other actions you do not even have direct access to yourself, please contact us at: helpdesk@dale.no
The purpose of collecting personal information on our website
The information we collect via our website is used solely for the purpose as clearly stated in the information on the page you register at. This is today:
- Registration of orders and payments, processing of orders, and delivery of goods ordered through our online store
- Sending transactional emails, for example order confrimation and shipment confirmation.
- Newsletters (only if you sign up)
- Processing of inquiries to our helpdesk
- Data for personalization of page content and offers
- Data for google Analytics og remarketing lists
- We use Hotjar in order to better understand our users’ needs and to optimize this service and experience.
Your personal information is only used for the specified purposes. The information will be deleted from our system when your request is processed unless you agree that we take care of information for other purposes, such as sending newsletters. In that case, we will at least save your name and your email address for this purpose. Necessary information will be stored / filed for longer periods when required to comply with public laws and regulations as stated in, Sale of Goods Act and the Accounting act.
What information is being registered?
Examples of information being registered (we only request the information needed to answer your inquiry. The scope may vary)
For all purposes, we register:
• Full Name
• E-mail address
If you shop on our website , we also request:
• Delivery address with postal code and postal address
• Your mobile number so that the shipping company can contact you regarding the delivery
Most places where you can register, you also have the opportunity to unsubscribe in the bottom of the newsletter.
Who can access this information?
This information is only used by Dale of Norway. The information will not be forwarded outside our control and will not be used for purposes other than what is provided and what you have consented to. However, this does not prevent us from engaging subcontractors to perform parts of the data processing, for example. a provider of e-commerce services, a payment service provider, and the like. We only use subcontractors operating within the EU / EEA area or which through other agreements and obligations have been approved to process personal data in the EU / EEA area. All of our subcontractors are bound by data processing agreements that strictly govern how and under what circumstances the data should be processed.
Subcontractors with possible access to your personal information
- Mailchimp - our newsletter system - for contact and other information, see www.mailchimp.com
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Hotjar - We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
Saving and storage
Information registered on our web form is stored as long as it is necessary to process your enquiry or provide service you with the services and activities you have consented to.Sommertial information related to sales will be retained to the extent and for as long as it is necessary in order to comply with public requirements and orders such as requirements pursuant to the Buying Act and the Accounting Act.
Right of access, correction and deletion
You can view your details at any time and correct them by logging in under the link "My Page". If it's been long since we've seen you, we'll ask you to verify your information when you log in. We will inform you about changes to this Privacy Statement and other relevant changes the next time you are logged in. You may at any time withdraw one or more consents regarding the different use of the information, or request that the information be deleted. Please see contact information at the beginning of this Privte Policy for such inquiries.
Right to receive copies of registered information and associated information
Where relevant, you may request a copy of the registered information and any associated data. Use contact information at the top of this document for such inquiries.
Right to withdraw consent
If you have consented to treatments and wish to withdraw these, please do so by "My Page". If you are not registered as a user but wish to withdraw consent, either follow the instructions in the communication we send, for example. newsletter, or by sending a request to helpdesk@dale.no