Dale of Norway offers freight cost 9 CAD to Canada (unless otherwise specified).
Additional charges for customs clearance must be borne by you.
We have no control over these charges and can't predict what they may be. Check with your local Customs websites for information.
We also provide free shipping on returns.
Your order will be prioritized, packed and shipped as soon as possible.
Shipping time will be 1-4 working days after the package leaves Dale.
Payment procedure on our website is totally secure and can be done by card or PayPal.
All goods for return have to be returned by 30 days after the package has been received.
We cannot change a purchase for you.
If you need to change a purchase to an other size, you will need to return the product and get a refund. And then order the correct size yourself in the webshop.
1. Fill out the returns form and state the return reason. Download the form here.
2. Add the return form together with your return and return in the same package as you received the package.
3. Send an e-mail to firstname.lastname@example.org and ask for a return label. You will receieve a return label on e-mail.This gives you free shipping on return. If you want to choose a different shipping method than our return label, it is obviously up to you.
4. Deliver it to the nearest DHL delivery point or contact DHL for collection.
Once we have processed the return, PayPal provides for a refund. The refund will be made within 7-14 business days after we have notified the customers of the refund.
In order to be refunded the full amount by return / cancellation, the item will be returned in the same state as when you received it. That is, in the original packaging, with all tags hanging on, without odor or marks.
If the original packaging is broken, the product will be considered as used. If you return a used item, we will evaluate the value of the product and repay the value of the item. An item without original packaging, labels or with odor / marks will be considered as used and the entire amount will not be eligible for repayment.
When do I get the payment for my return?
On return the refund will be refunded within 7-14 business days after you received a return confirmation from us. That's because it's ready for this refund and they will be notified as soon as the return is processed. Then they have a treatment time of 7-14 working days. If you have paid with a card, the money will be returned directly to the same card.