Are you planning to shop for Christmas gifts online this year? With us, you'll find answers to the most common questions about holiday shopping, including information on the return process, important deadlines, and other practical details. This way, you can ensure a hassle-free Christmas shopping experience!
We greatly appreciate that you choose a gift from Dale of Norway to place under the tree. Here you'll find everything you need to know about Christmas gift shopping with us this year.
1. Deadline for Christmas Delivery
What is the last date to order to ensure the gift arrives before Christmas Eve? The last order deadline for delivery before Christmas is December 15th at 24:00 CET. However, we will continue sending packages up until December 23rd.
Do you offer express delivery? We ship using DHL's 'To Door Delivery', which is their express service. We dispatch packages daily from Dale and will do our utmost to ensure you receive your gifts before Christmas Eve if you order before December 16th.
2. Extended Return Policy for Christmas Gifts
Do you offer an extended return policy for Christmas gifts? Yes, all gifts purchased on the website from November 1, 2024, can be returned up to January 15, 2025.
How do I return a Christmas gift purchased online?
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Use the link "Register a return from this order" in the order confirmation received by email from us. If you can't find the order confirmation, you can register the return by creating a customer account.
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Select the items you want to return and fill in your details.
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Once your return is registered, you will receive an email with a return confirmation from us. This will include a prepaid return label as an attachment.
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Place the item you wish to return in the same packaging in which you received it. Seal the package well. Print the return label received in the return confirmation and attach it visibly to the package. This provides you with free return shipping.
- Deliver the package and the waybill to a DHL delivery point, or you can order a DHL pickup. (Information on how to do this will be provided in the return confirmation email sent to you).
3. Gift Wrapping and Gift Cards
Do you sell gift bags? Yes, we offer gift bags in two different sizes for. You can buy the gift bag here.
Do you have digital giftcards? Unfortunately, we do not sell digital gift cards at the moment.
4. Christmas gift Ideas and Recommendations
Which products do you recommend as Christmas gifts? Take a look at our Christmas gift ideas for inspiration for this year's gifts.
5. Discounts and Promotions
Are there any special terms for promotional items, such as returns? Promotional items follow the same terms as full-price items. The standard return policy is 14 days, but we offer an extended return policy from November 1 to January 15, 2025. If you wish to return a promotional item, you will be credited the amount you paid for the item.